1. Introduction
Lucky Pouch Lotto ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from users of the luckypouchlotto.com website and associated services (collectively, the "Service"). This policy has been developed in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that is necessary to provide you with our Service and to comply with our legal obligations. The types of personal information we may collect include:
- Personal Identification Information: This includes your full name, email address, residential address, and phone number, which are required to create and manage your account.
- Verification Information: To comply with Australian law, we must verify your identity and age. This requires collecting your date of birth and may involve requesting copies of government-issued identification.
- Financial Information: When you deposit funds or purchase tickets, we collect payment information such as credit card details or other payment account information. This data is processed by our secure, third-party payment gateways.
- Transactional Information: We maintain a record of your transactions and gaming activity, including tickets purchased, games played, and winnings.
- Technical Information: We automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and operating system. This helps us improve our service and ensure platform security.
- Communications: We keep records of any communication between you and our customer support team to ensure quality service and address any issues effectively.
3. How We Use Your Information
The personal information we collect is used for the following primary purposes:
- To Provide and Manage the Service: We use your information to operate your Lucky Pouch Lotto account, process transactions, facilitate gameplay, and deliver winnings.
- For Legal and Regulatory Compliance: A key use of your information is to verify your identity and age to ensure we meet our strict legal obligations under Australian law, preventing underage gambling and fraud.
- To Communicate With You: We use your contact details to send you important service-related notifications, such as purchase confirmations, win notifications, and updates to our policies. We may also send you marketing communications, which you can opt-out of at any time.
- To Enhance Security: We monitor accounts and transactions to prevent fraudulent activity, cheating, and other unauthorized uses of our platform.
- For Service Improvement: We analyze user data and feedback to understand how our Service is used, allowing us to improve functionality, develop new features, and enhance the overall user experience.
4. Information Sharing and Disclosure
Lucky Pouch Lotto is committed to maintaining your trust, and we do not sell, trade, or rent your personal information to third parties for their marketing purposes. We only share your information in the following limited and necessary circumstances:
- With Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as payment processing, identity verification, and data analysis. These providers are contractually obligated to protect your information and are only permitted to use it for the specific services they provide to us.
- For Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Lucky Pouch Lotto, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Data Security and Retention
We implement a range of robust, industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include SSL encryption for data in transit, secure server infrastructure, and strict access controls. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, to comply with our legal obligations (such as tax and anti-money laundering laws), resolve disputes, and enforce our agreements.
6. Your Privacy Rights and Choices
Under the Australian Privacy Act, you have certain rights regarding your personal information. You have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you.
- Correct Your Information: If you believe any information we hold is inaccurate or incomplete, you can request that we correct it.
- Lodge a Complaint: If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with our Privacy Officer and, if unsatisfied, with the Office of the Australian Information Commissioner (OAIC).
To exercise these rights, please contact our Privacy Officer using the details below.
7. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data-handling practices, please contact our Privacy Officer at info@luckypouchlotto.com.